State Farm® Insurance Agent Rob Casares

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

Review on Review on Review on

What our customers say about us...

Lucy Ochoa

July 17, 2024

5 out of 5

"Laura gracias por todas sus atenciones, excelente servicio. Estoy muy contenta por su responsabilidad, es usted una persona muy Profesional. Gracias."

Tonette Reyes

July 10, 2024

5 out of 5

"Excellent service great customer service and knowledgeable about coverage and my needs Thank you Laura for your quick response and services to my needs"

Saul Ochoa

June 29, 2024

5 out of 5

"Cruz was great . He was very open and explained and answered all my questions. I recommend you get your insurance from them ."

Yvette Aristegui

June 22, 2024

5 out of 5

"Laura was great!! She added the car insurance on my new vehicle immediately and it's was a pleasure talking with her. Thank you again!!"

Claudette Burnett

June 18, 2024

5 out of 5

"Laura Guerrero is exactly the type of customer service representative you want on the other end of the line when you call in with a problem. She is warmly attentive, listens carefully, asks intelligent relevant questions and then immediately goes about rectifying the situation. As per escrow requirements I had home owners insurance with State Farm. During the 14-year period I was unimpressed with the level of service and had vowed never to use them again. Information was sketchy and conflicting. When I called to terminate the contract because the house was sold I enquirer about insurance coverage to transport my belongings to Florida. This would still have been within the time frame of the contract. Coverage was denied. I did not receive any confirmation letter terminating the contract but assumed that this was because it was associated with escrow and escrow had closed. Wrong! Two weeks ago I received a renewal contract effective July this year. Totally exasperated and fortuitously got Laura Guerrero. She quickly ascertained that there was no record of any conversation terminating the contract. Apologizing profusely she asked for written confirmation of the sale of the house. Within minutes of receiving the document she had resolved the issue. I profoundly regret that I did not meet her or someone like her during the fourteen years I was with State Farm. Perhaps if they were to employ more Lauras I might consider using them again in the future. Thank you very much Laura and best wishes."

Daniel Cruz

June 14, 2024

5 out of 5

"I'd got the help what I wanted. CRUZ was there to help me with my questions and getting me the right policy. I would totally recommend State farm!! So hit up Cruz his the guy to help you!!!"

Jacob A

June 13, 2024

1 out of 5

"My family and I have been with this branch of State Farm for around ten years and in the recent 3 it’s been pretty unsatisfactory. The main issue being the inconsistency and extreme lack of organization and coordination. Some examples, but not limited to: 1.I have emailed and called repeatedly (8 times ish) to have a document sent over or verified and they will say they do it and never do. 2. Today I had asked for more documents for taxes and I was told it was too many (7 documents) so I clarified and it’s not that they couldn’t but (Cruz) chose not to. 3. Told me insurance was active but was not and was extremely uncoordinated with other departments within their own offices. Due to these reasons and more I have decided and suggest to others to try other branches and an office that is consistent and does its job."

Damian Galindo

June 12, 2024

5 out of 5

"Laura Guerrero was amazing. She helped me out through my concerns and connected with me to really understand my needs. Workers like her are the main reason why I continue to trust State Farm with my insurance."

Wolf Gang

June 7, 2024

5 out of 5

"Thank You Cruz for helping me out with my Auto and life insurance bro 👍🏽"

Leanna Q

June 7, 2024

5 out of 5

"I definitely recommend State Farm insurance it is always hassle free and they offer great life insurance policies. Laura Guerrero is my State Farm agent at this location and she is always very kind and helpful, anytime me and my husband have any questions about our policies or want something changed she is on top of it."

jme3786

May 23, 2024

5 out of 5

"excellent customer service!!! Five stars! Laura is very knowledgeable and understands the customer."

Lorenzo Newhouse

May 10, 2024

5 out of 5

"The Casares team: Excellent!! Laura got my issue resolved. Very professional and helpful. Glad I’m with them!!………."

Jaida May

April 19, 2024

5 out of 5

"Carina is so amazing! She answered all my questions with a positive attitude and was so helpful! Thank you for providing great customer service!"

Adriana Rios

April 13, 2024

5 out of 5

"Quick service & very trustworthy. 100% trust them with any current & future services for me and my family. Definitely recommend them!"

Nancy Brijandez

April 3, 2024

5 out of 5

"Perfecta atencion al cliente"

Ricardo Lopez

April 2, 2024

5 out of 5

"Un buen servicio y muy rapido gracias"

Oscar M

March 31, 2024

5 out of 5

"Laura was a great representative of her team. She was genuine, caring, and informative when it came to discussing my options for auto insurance. She walked me through her process by accessing the best coverage and answered any questions I had. She makes herself available at any time too which is amazing that her and her team are so personable. Trust that they will look out for your best interest rather than treat you like another policy. Thanks again!"

Cyril Yong

March 30, 2024

5 out of 5

"Laura Guerrero was very helpful and thorough in explaining my options for life insurance. I'd a few questions and she went through the difference scenarios with me patiently. She follow up with me several weeks later."

Laura Guerrero

March 29, 2024

5 out of 5

"My name is Ricardo Chavez and I had amazing experience with Laura Guerrero at the Rob Cesare's Agency in Downey. I was introduce to a life policy by Laura Guerrero and it was one of the best choices I've made in my life. Having a piece of mind knowing that if something unfortunate happens to me its priceless. I highly recommend this agency and specially my agent for life, Laura Guerrero."

diego magallon

March 8, 2024

5 out of 5

"I spoke with Carina and she was very very helpful and very pleasant. I am very satisfied with all the information she was able to provide me and. most definitely will be doing business with her"

Ofelia Palacios

March 8, 2024

5 out of 5

"Thank you Carina!! for helping me and explaining me my three vehicles policy’s. I’ve been with Rob Casares for 30 years! Carina has always been very helpful and she has great customer service."

Fernando C

February 16, 2024

5 out of 5

"Always a grate experience Rob and his workers help so much and good clarification and good answers. I will strongly recommend to friends and family. Thanks see you soon!! Fern"

claudia anzures

February 14, 2024

5 out of 5

"Devin returned my call and helped me add a new vehicle to my policy. He was very friendly and helpful. Thank you!"

Sadam Musa

February 13, 2024

5 out of 5

"V.good job"

Ronald Lara

February 3, 2024

5 out of 5

"Mr. Cruz Hernández did an excellent job in making my girlfriend and I feel welcomed. Super friendly and excellent costumer service! 10/10 would recommend!!"

What our customers say about us...

Lucy Ochoa

July 17, 2024

5 out of 5

"Laura gracias por todas sus atenciones, excelente servicio. Estoy muy contenta por su responsabilidad, es usted una persona muy Profesional. Gracias."

Tonette Reyes

July 10, 2024

5 out of 5

"Excellent service great customer service and knowledgeable about coverage and my needs Thank you Laura for your quick response and services to my needs"

Saul Ochoa

June 29, 2024

5 out of 5

"Cruz was great . He was very open and explained and answered all my questions. I recommend you get your insurance from them ."

Yvette Aristegui

June 22, 2024

5 out of 5

"Laura was great!! She added the car insurance on my new vehicle immediately and it's was a pleasure talking with her. Thank you again!!"

Claudette Burnett

June 18, 2024

5 out of 5

"Laura Guerrero is exactly the type of customer service representative you want on the other end of the line when you call in with a problem. She is warmly attentive, listens carefully, asks intelligent relevant questions and then immediately goes about rectifying the situation. As per escrow requirements I had home owners insurance with State Farm. During the 14-year period I was unimpressed with the level of service and had vowed never to use them again. Information was sketchy and conflicting. When I called to terminate the contract because the house was sold I enquirer about insurance coverage to transport my belongings to Florida. This would still have been within the time frame of the contract. Coverage was denied. I did not receive any confirmation letter terminating the contract but assumed that this was because it was associated with escrow and escrow had closed. Wrong! Two weeks ago I received a renewal contract effective July this year. Totally exasperated and fortuitously got Laura Guerrero. She quickly ascertained that there was no record of any conversation terminating the contract. Apologizing profusely she asked for written confirmation of the sale of the house. Within minutes of receiving the document she had resolved the issue. I profoundly regret that I did not meet her or someone like her during the fourteen years I was with State Farm. Perhaps if they were to employ more Lauras I might consider using them again in the future. Thank you very much Laura and best wishes."

Daniel Cruz

June 14, 2024

5 out of 5

"I'd got the help what I wanted. CRUZ was there to help me with my questions and getting me the right policy. I would totally recommend State farm!! So hit up Cruz his the guy to help you!!!"

Jacob A

June 13, 2024

1 out of 5

"My family and I have been with this branch of State Farm for around ten years and in the recent 3 it’s been pretty unsatisfactory. The main issue being the inconsistency and extreme lack of organization and coordination. Some examples, but not limited to: 1.I have emailed and called repeatedly (8 times ish) to have a document sent over or verified and they will say they do it and never do. 2. Today I had asked for more documents for taxes and I was told it was too many (7 documents) so I clarified and it’s not that they couldn’t but (Cruz) chose not to. 3. Told me insurance was active but was not and was extremely uncoordinated with other departments within their own offices. Due to these reasons and more I have decided and suggest to others to try other branches and an office that is consistent and does its job."

Damian Galindo

June 12, 2024

5 out of 5

"Laura Guerrero was amazing. She helped me out through my concerns and connected with me to really understand my needs. Workers like her are the main reason why I continue to trust State Farm with my insurance."

Wolf Gang

June 7, 2024

5 out of 5

"Thank You Cruz for helping me out with my Auto and life insurance bro 👍🏽"

Leanna Q

June 7, 2024

5 out of 5

"I definitely recommend State Farm insurance it is always hassle free and they offer great life insurance policies. Laura Guerrero is my State Farm agent at this location and she is always very kind and helpful, anytime me and my husband have any questions about our policies or want something changed she is on top of it."

jme3786

May 23, 2024

5 out of 5

"excellent customer service!!! Five stars! Laura is very knowledgeable and understands the customer."

Lorenzo Newhouse

May 10, 2024

5 out of 5

"The Casares team: Excellent!! Laura got my issue resolved. Very professional and helpful. Glad I’m with them!!………."

Jaida May

April 19, 2024

5 out of 5

"Carina is so amazing! She answered all my questions with a positive attitude and was so helpful! Thank you for providing great customer service!"

Adriana Rios

April 13, 2024

5 out of 5

"Quick service & very trustworthy. 100% trust them with any current & future services for me and my family. Definitely recommend them!"

Nancy Brijandez

April 3, 2024

5 out of 5

"Perfecta atencion al cliente"

Ricardo Lopez

April 2, 2024

5 out of 5

"Un buen servicio y muy rapido gracias"

Oscar M

March 31, 2024

5 out of 5

"Laura was a great representative of her team. She was genuine, caring, and informative when it came to discussing my options for auto insurance. She walked me through her process by accessing the best coverage and answered any questions I had. She makes herself available at any time too which is amazing that her and her team are so personable. Trust that they will look out for your best interest rather than treat you like another policy. Thanks again!"

Cyril Yong

March 30, 2024

5 out of 5

"Laura Guerrero was very helpful and thorough in explaining my options for life insurance. I'd a few questions and she went through the difference scenarios with me patiently. She follow up with me several weeks later."

Laura Guerrero

March 29, 2024

5 out of 5

"My name is Ricardo Chavez and I had amazing experience with Laura Guerrero at the Rob Cesare's Agency in Downey. I was introduce to a life policy by Laura Guerrero and it was one of the best choices I've made in my life. Having a piece of mind knowing that if something unfortunate happens to me its priceless. I highly recommend this agency and specially my agent for life, Laura Guerrero."

diego magallon

March 8, 2024

5 out of 5

"I spoke with Carina and she was very very helpful and very pleasant. I am very satisfied with all the information she was able to provide me and. most definitely will be doing business with her"

Ofelia Palacios

March 8, 2024

5 out of 5

"Thank you Carina!! for helping me and explaining me my three vehicles policy’s. I’ve been with Rob Casares for 30 years! Carina has always been very helpful and she has great customer service."

Fernando C

February 16, 2024

5 out of 5

"Always a grate experience Rob and his workers help so much and good clarification and good answers. I will strongly recommend to friends and family. Thanks see you soon!! Fern"

claudia anzures

February 14, 2024

5 out of 5

"Devin returned my call and helped me add a new vehicle to my policy. He was very friendly and helpful. Thank you!"

Sadam Musa

February 13, 2024

5 out of 5

"V.good job"

Ronald Lara

February 3, 2024

5 out of 5

"Mr. Cruz Hernández did an excellent job in making my girlfriend and I feel welcomed. Super friendly and excellent costumer service! 10/10 would recommend!!"