State Farm® Insurance Agent Rob Casares

"Super helpful! (:"

"Laura, has always given me great customer service. I have been with State Farm for the past three years and she has always solved my requests. She helped me choose the best life insurance policy for me and my children. Today I found out that my car insurance was canceled, and I knew Laura would help me. She stayed after hours to get me a new quote and a new policy. Thank you Laura for your hard work."

"I have been a loyal customers of Rob Casares State Farm Agency since 1988. For more than 37 years I have received nothing but the best service for all my insurance needs, which include home, auto and life. For the past 3 years, Laura Guerrero has been my trusted agent. She is professional, compassionate and trustworthy. I feel comfortable discussing my needs with her as she always is willing to listen and provide the best options for me. She has a very calming personality that allows me to feels confident about my decisions regarding my insurance policies. If I could, I would give Laura 10 stars! 🤩 I highly recommend Laura Guerrero to anyone who is looking for insurance."

"I wish I could say I had an amazing experience with this State Farm agency. I see many positive reviews, but I did not receive the same service others did. I am utterly disappointed and dissatisfied with the service I have received. I received a call from their office to set up my annual review for my life insurance policy. My point of contact for the appointment was Laura Guerrero. At first, she provided excellent service. She explained everything to me in great detail, asked if I needed anything, and even offered to explain the policy to my parents.
However, shortly thereafter, the problems began. She told me I needed to come in for a wet signature about 2-3 weeks after our initial appointment, as I had upgraded my life Insurance policy. I did let her know that I was only available on Saturdays. She let me know that she doesn’t work Saturdays unless it’s a confirmed appointment. I told her that I would be there for our appointment since I needed to go in for the signature. The next day, she told me it wasn’t necessary for me to come in. Only to have her call me right before Christmas and tell me once again that I needed to come in for the signature. I told her I wouldn’t be available until the new year and that I'd only be available on Saturday. She told me she would have to get back to me because there was a deadline. That was the last time I heard from Laura regarding my policy, up until yesterday. I had to reach out to her to see what was going on with my policy. I only heard from her after I called the office looking for her, and it still took her a day to call me back. It took her over a month to get back to me. During the phone call, it was excuse after excuse. She even lied to me, saying that she had told me she would reach out if the signature were needed. You told me right before Christmas that it was needed. I told you when I was available, and you said you’d get back to me. I didn’t even get a call back or a text to let me know to schedule an appointment. I understand that, after the holidays, you will be busy. However, there shouldn’t be a lack of communication. I should have heard from her within the first week of the new year, considering she called me right before Christmas. From the looks of it, it seemed like she wasn’t willing to come in on Saturdays. Despite the office saying it is open by appointment only. I will say that she apologized for the lack of communication. However, an apology does not fix the lack of communication and the unprofessionalism you demonstrated.

I couldn’t stay with an agency that lacks communication with its clients. I went ahead and switched to a different agent who has already done a better job of communication than Laura. They have taken the time to answer the questions that Laura failed to let me ask.

Do better!! Have better communication with your clients. It is highly unprofessional to tell a client you will get back to them and then proceed not to reach out. It should not take over a month to get back to your clients. Your clients shouldn’t have to chase you down to get information regarding their policy."

"Our family has been with Robert Casares - State Farm for all of our cars and home insurance for decades. Last year my car was totaled by a drunk driver and I had a check to replace my car within days. They have a great team, always helpful and friendly."

"Amazing service! The team guided me through my auto accident with no stress at all. Policy changes were easy to make. Manny is very helpful and I always receive quick responses. Really happy with my experience."

"Great customer service! Very helpfull"

"Laura Guerrero has been such a great help! She recently helped me resolve an issue with the claims department, and I truly appreciate how patient, attentive, and supportive she was throughout the whole process. She made everything so much easier and always made sure I understood what was going on. It’s clear that she really cares about her clients.

Thank you, Laura, for going above and beyond and for your excellent customer service!"

"The agent is very helpful ways makes time to attend us, answers all my questions always has a smile on his face and he is the best!"

"I’ve been a client at this agency for years. Thankfully the times I’ve had to use my insurance, Manny, has been able to assist and guide me when needed without any issues. I don’t have anything bad to say about this agency or the staff. If you’re having any kind of issues with a business in general, chances are you’re not being the best person to deal with. Kindness goes a long way!
Thank you for all your hard work Rob Casares Agency"

"Manny was very responsive and took time to promptly confirm some questions I had regarding my auto insurance."

"Ms. Laura G. Is a great agent that I’ve had the pleasure in working with for my insurance and service needs. Very professional, and goes above and beyond to answer any questions and take care of any concerns. I most definitely recommend Laura for any insurance needs!"

"BEWARE! My assigned agent, Manny, has caused multiple serious issues that have directly jeopardized my business:

He allowed my insurance payment to lapse because he failed to set up autopay, even though I specifically requested it.
Then this almost happened a second time thankfully I spoke with someone else in the office that was able to get me setup without any issue, I'm not sure what Manny's issue was, twice — completely unacceptable.

Here's the worst part...
Manny forgot to add a driver to my business policy. That driver was later involved in an at-fault accident, in my work truck. This mistake could have catastrophic consequences for my business, and the outcome is still unclear. I'm sure I'll be getting sued to the high heavens over this!

I requested his supervisor’s contact information after this catastrophe, multiple times so I could escalate these concerns. He ignored me twice, and I had to call in myself just to get the supervisor Rob's email address.

Out of frustration, I tried working with another agent, Julie, in hopes of getting something — anything — handled correctly. On September 26, I requested updated insurance documents and instructed her to adjust my liability limits to meet a contractor’s requirements. I had to follow up multiple times with that, and she told me she had forwarded everything to Manny only to find out that nothing had gotten done.

This office has shown a consistent pattern of negligence, poor communication, and zero accountability. I’m left constantly following up, cleaning up their mistakes, and worrying about what else has fallen through the cracks. Frankly, I’ve lost all confidence in their ability to manage my account.

I wanted my policy transferred immediately to a different office with staff who are competent, responsive, and take their clients seriously with the supervisor, was told he would call me and he never did! Surprised huh??

This situation has gone far beyond frustration — it’s unacceptable, unprofessional, and has been dangerous to my business. DO NOT USE THIS OFFICE, THEY ARE HORRIBLE!"

"Laura is excellent at thoroughly explaining policies and gave me peace of mind. I recommend her help!"

"Acabo denhablar a mi compan̈ia de aseguranzs el agents Crus fue muy amable y professional en su trabajo aprecio que entiendan las.circustancias de los clientes muy agradecida
Feliz Dia y michas gracias por sus seercicios"

"Laura Guerrero is exceptional to work with! Extremely professional, knowledgeable, and helpful."

"Great service and very easy to get a hold of on the phone."

"We have been clients of State Farm for several years now. It’s always a pleasure speaking with Laura. She is very resourceful and explains all your options in detail. Thank you once again for your help. Virginia A."

"Su servicio, paciencia y atencion es exelente agradezco su ayuda y recomiendo su ayuda e información gracias"

"Cruz provided excellent service. He was attentive and thorough in answering my questions, ensuring that I understood the policies and adding my children and new vehicle to the account."

"Excellent service 👍"

"Laura Guerrero was really helpful"

"La señorita Laura Guerrero nos atendio super bien y estamos muy agradecidos con su servicio. Todas sus atenciones fueron excelentes y nos ayudo con nuestro reclamo de auto. La recomendamos porque es muy buena y muy amable para atender todas sus necesidades de aseguranza. La recomendamos al 💯."

"For the last 2 years, Laura Guerrero has been a great help to me and my family. She has become my go to person for fast replies and fast action with any issues or concerns we have. More recently she was able to help my son with a billing issue, after we discovered he was not given his discount and was able to lower his insurance rate. She was not the person I used to contact before these past 2 years however, I'm glad to say she will continue to be my Statefarm contact from here on out."

"Nuestra experiencia con Laura Guerrero es excelente . Buen servicio 100% recomendada muy amable y atención rápida gracias por ayudarnos siempre ."